Where does Empress Skincare ship?
Glossier currently ships to UK and Europe.
We are working on bringing Empress Skincare everywhere around the world. Tag us @Empressskincare_ and let us know where you live!
Tell me about shipping to the UK.
We offer two shipping speeds:
- Standard (2-5 business days): £4
- Next Business Day* (1-2 business days): £6
*Next Business Day shipping is only available for Mainland UK addresses
We ship to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands. We also ship to BFPO addresses and PO Boxes.
PS: Standard shipping is free when you spend £25 or more. Please allow 1 to 2 business days for us to receive and process your order. You’ll see the total cost of your order during checkout. Your payment method will be charged in Great British Pounds (GBP) according to those charges. Glossier orders sent to UK addresses do not require signature for delivery.
How long does it take to ship?
Standard Shipping to our Mainland UK friends will take 2-5 business days (it may take a few extra days to deliver to islands and BFPO addresses). Next Business Day orders will arrive the next business day when you place your order by 2 pm GMT. Next Business Day orders placed after 2 pm will arrive on the second business day.
No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey.
Will I be charged VAT & Duties?
Orders will have no duties, and VAT is included in the price of each item.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org
Can the delivery country be different from the billing country?
Unfortunately, no. The country in the billing address must be the same as the delivery address in order for us to complete the order.
Are there limitations with shipping fragrance in the UK?
Fragrance is considered a Dangerous Good and per Health & Safety Standards in the United Kingdom, Express Shipping of Empress Skincare is only available for our mainland UK friends. For all of our non-mainland UK friends, your order will ship via Standard Shipping (Royal Mail).