Returns


Where does Empress Skincare ship?

Glossier currently ships to UK and Europe.

We are working on bringing Empress Skincare everywhere around the world. Tag us @Empressskincare_  and let us know where you live!

Tell me about shipping to the UK.

We offer two shipping speeds:

  1. Standard (2-5 business days): £4
  2. Next Business Day* (1-2 business days): £6

*Next Business Day shipping is only available for Mainland UK addresses

We ship to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands. We also ship to BFPO addresses and PO Boxes.

PS: Standard shipping is free when you spend £25 or more. Please allow 1 to 2 business days for us to receive and process your order. You’ll see the total cost of your order during checkout. Your payment method will be charged in Great British Pounds (GBP) according to those charges. Glossier orders sent to UK addresses do not require signature for delivery.

How long does it take to ship?

Standard Shipping to our Mainland UK friends will take 2-5 business days (it may take a few extra days to deliver to islands and BFPO addresses). Next Business Day orders will arrive the next business day when you place your order by 2 pm GMT. Next Business Day orders placed after 2 pm will arrive on the second business day.

No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey.

Will I be charged VAT & Duties?

Orders will have no duties, and VAT is included in the price of each item.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via team@empressskincare.co.uk. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email team@empressskincare.co.uk

Can the delivery country be different from the billing country?

Unfortunately, no. The country in the billing address must be the same as the delivery address in order for us to complete the order.

Are there limitations with shipping fragrance in the UK?

Fragrance is considered a Dangerous Good and per Health & Safety Standards in the United Kingdom, Express Shipping of Empress Skincare is only available for our mainland UK friends. For all of our non-mainland UK friends, your order will ship via Standard Shipping (Royal Mail).

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by team@empressskincare.co.uk

What skin types are Empress Skincare products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Can I sell the products on my own site?

Unfortunately, your purchase of Empress Skincare products is only for your personal use. By purchasing Empress Skincare products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your Empress Skincare. Please reach out to  team@empressskincare.co.uk with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry — Empress Skincare packages don’t include return slips. Just reach out to  team@empressskincare.co.uk and we’ll help you place your return or exchange.

What’s your return policy?

All return requests must be submitted by you within 14 days of receiving the order (in its entirety).

How to return any item:

_Send an email to  team@empressskincare.co.uk, including your name, address, and Order numner and we’ll help you place the return; or

You will be refunded in full to your original form of payment, including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at  team@empressskincare.co.ukand we’ll be sure to get you the Empress Skincare you ordered!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at team@empressskincare.co.uk.

What forms of payment do you accept?

We accept Visa, MasterCard, and American Express credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at  team@empressskincare.co.uk. We’re happy to help!

Empress Skincare FAQ

How are Empress Skincare products different from other beauty brands?

Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. They represent empowerment and freedom, and are the result of bringing back natural organic products that your skin deserves.

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

I have a weird question and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at  team@empressskincare.co.uk. Don’t worry—we check it constantly.

Order Questions

How can I update my order?

Please email us at  team@empressskincare.co.uk as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Empress Skincare promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Spin to win Spinner icon